Doorsec Security Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy describes how we collect, use, process, and share your personal information in compliance with UAE Federal Decree/Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as other relevant data protection laws and regulations.
Scope of This Privacy Policy
This Privacy Policy applies to the personal data collected through:
Our website: www.doorsec-dubai.com
Our interactions with you in the course of providing security, crowd control, and event management services.
Our social media platforms, customer service channels, and communication channels such as emails, calls, or in-person interactions.
Third-party services related to our business operations.
Types of Personal Data We Collect
We may collect and process various categories of personal data, depending on how you interact with us:
- Personal Information:
Identity Information: Name, date of birth, nationality, Emirates ID, passport details, or driver’s license details.
Contact Information: Home or work address, email address, phone number.
Employment Information: Job title, employer, work location, or professional associations (if applicable).
Financial Information: Payment details, such as credit card or bank account details, for invoicing and transaction purposes.
- Website Data:
Usage Data: Information on how you use our website, including IP addresses, browser type, device identifiers, access times, pages visited, and referral sources.
Cookie Data: Information collected via cookies and similar technologies that track your interactions with our website.
- Security and Surveillance Data:
CCTV Footage: Video recordings from surveillance cameras located on our premises.
Access Control Data: Information related to your access to our premises, including entry and exit logs, visitor logs, and any related records.
- Sensitive Personal Data:
We may collect sensitive personal data only when required for specific purposes, such as criminal background checks, biometric data, or health data if needed for security clearances or legal requirements.
Legal Bases for Processing Personal Data
We rely on the following legal grounds to process your personal data under the UAE PDPL:
- Performance of a Contract:
We process personal data to fulfil our contractual obligations with you, such as providing security services, responding to inquiries, or managing your account.
- Consent:
In cases where we need your consent to process personal data (e.g., for marketing or collecting sensitive data), we will obtain your explicit consent. You can withdraw your consent at any time by contacting us.
- Legitimate Interest:
We may process your data based on our legitimate business interests, including to maintain and improve our services, secure our infrastructure, and manage business relationships, provided it does not infringe on your rights.
- Compliance with Legal Obligations:
We may process personal data to comply with laws, regulations, or legal processes, including those related to labor laws, fraud prevention, and public safety.
How We Use Your Personal Data
Your personal data will only be used for the purposes specified in this privacy policy or for related purposes reasonably expected by you. The key purposes include:
- Service Provision and Customer Support:
To communicate with you, provide requested services, manage bookings, and process payments.
To handle inquiries, feedback, or complaints related to our services.
- Security Operations:
To ensure the safety and security of individuals, property, and assets at locations where we provide services (e.g., event security, crowd control, access management).
To monitor and maintain security standards at client locations via surveillance systems, incident reporting, and security audits.
- Legal and Regulatory Compliance:
To comply with applicable laws and regulatory obligations, including those related to data protection, employment, and public safety.
To respond to requests from law enforcement, regulatory authorities, or in legal proceedings.
- Marketing and Communications:
To send you marketing communications about our services, promotions, and offers, provided you have opted into receiving such communications.
To personalize your experience with targeted content based on your preferences and interactions with us.
- Business Operations and Improvements:
To improve our services, website functionality, and customer experience through the analysis of usage data and customer feedback.
Data Sharing and Disclosure
We may share your personal data with third parties only in the following circumstances:
- Service Providers:
We may engage trusted third-party service providers (such as payment processors, IT service providers, and marketing agencies) to assist with our operations. These service providers are required to handle your data securely and only in accordance with our instructions.
- Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to the same privacy protections.
- Legal Obligations:
We may disclose your personal data to governmental or law enforcement authorities, courts, or other third parties when required by law or in response to legal processes (e.g., subpoenas or court orders).
- International Transfers:
In some cases, your personal data may be transferred to countries outside the UAE. If we transfer your personal data internationally, we will ensure that adequate safeguards are in place, such as data transfer agreements or your explicit consent, in accordance with UAE PDPL.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws, including:
Personal data related to contracts or services: Retained for the duration of the contract and as long as needed for regulatory, legal, or dispute resolution purposes.
CCTV footage: Retained for a specific period based on legal obligations or risk management needs, and then securely deleted.
Financial and transaction data: Retained for auditing, taxation, or reporting obligations in compliance with UAE laws.
When personal data is no longer required, it will be securely deleted or anonymized.
Your Rights as a Data Subject
As a data subject under UAE PDPL, you have the following rights with respect to your personal data:
- Right to Access:
You may request details of the personal data we hold about you and the purposes for which it is processed.
- Right to Rectification:
You have the right to request correction of inaccurate or incomplete personal data.
- Right to Erasure:
You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or if you withdraw consent.
- Right to Object to Processing:
You can object to the processing of your personal data based on legitimate interests, or for direct marketing purposes.
- Right to Data Portability:
Where applicable, you can request a copy of your personal data in a structured, machine-readable format and transfer it to another data controller.
- Right to Restrict Processing:
You may request that we limit the processing of your personal data in certain circumstances, such as when you dispute the accuracy of the data or object to its processing.
- Right to Withdraw Consent:
Where data is processed based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at info@doorsec-dubai.com. We may require verification of your identity before processing your request.
Data Security
We take the protection of your personal data seriously and have implemented appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Encryption of sensitive data during transmission and storage.
Access control policies to limit access to personal data.
Regular security audits and vulnerability assessments.
Secure data storage systems and protocols to prevent unauthorized access.
Despite these measures, please note that no system is completely secure. If a data breach occurs, we will notify the affected individuals and the relevant authorities in accordance with UAE PDPL.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our website, enabling us to provide personalized content and improve website performance.
You can control your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of the policy will be posted on our website, and the “Effective Date” at the top of the page will be updated. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at info@doorsec-dubai.com.